✦ Handpicked Heritage Collections ● EXCLUSIVE AMERICAN DIAMOND COLLECTION ● Curated With Love ✦

Last Updated: 04-10-2026

At Charam Jewellery, every order is carefully inspected and packed before dispatch. We take great care to ensure your jewellery reaches you safely and in perfect condition.

1. Return Eligibility

Returns, replacements or exchanges will be accepted only if the product is received damaged, broken or defective.

We do not accept returns or exchanges for:

  • Change of mind after purchase

  • Change of design or style preference

  • Change of colour preference

  • Incorrect selection made by the customer

  • Products that have been worn, used or altered after delivery

  • Minor colour or appearance variations caused by photography, lighting or screen settings

2. Reporting a Damaged or Broken Product

Any request for a return, replacement or refund due to damage or breakage must be raised within 24–48 hours of receiving the package.

To initiate a return request, customers must provide:

  • A clear opening/unboxing video, starting from the sealed package and continuing until the product is completely removed and inspected.

  • Clear photographs of the outer packaging, inner packaging and damaged/broken product.

  • The relevant order number and order details.

If the customer was unable to receive the parcel within the normal delivery timeframe due to unavoidable circumstances, the 24–48 hour return window will be calculated from the date and time the parcel is actually received by the customer.

Customers should contact Charam Jewellery as soon as reasonably possible if there is a significant delay between the courier's delivery attempt and the customer's actual receipt of the package.

Requests submitted beyond the applicable timeframe may not be eligible for return, replacement or refund.

3. Unboxing Video Requirement

Customers are strongly advised to record a continuous opening/unboxing video from the moment the sealed package is received until the product is removed and inspected.

The video should clearly show:

  1. The condition of the outer package.

  2. Any visible damage or tampering.

  3. The package being opened.

  4. The product and its condition immediately after opening.

This video, along with photographs, will be used to verify damage or breakage claims.

4. Verification & Return Approval

Once a claim is submitted, our team will review the photographs, unboxing video and order details.

A return will be approved only after the reported damage or breakage has been verified and confirmed by Charam Jewellery.

Please do not send any product back without receiving return instructions from our team.

5. Return of the Product

For an approved return, the customer must safely return the product according to the instructions provided by Charam Jewellery.

The product must be returned in its original condition and packaging, along with any applicable tags, accessories or other items received with the order.

The returned product must be safely received and verified by Charam Jewellery before an exchange, replacement or refund is processed.

6. Exchange Policy

For an approved damaged or broken product, customers may request an exchange for another product of the same order value, subject to availability.

The exchange will be processed only after Charam Jewellery safely receives and verifies the returned product.

If the requested replacement is unavailable, Charam Jewellery may offer an alternative product of the same value or process an applicable refund.

7. Refund & Replacement Timeline

Once the returned product has been safely received, inspected and the resolution has been confirmed with the customer, the applicable refund or replacement will be initiated within 5–7 business days.

Refund processing times may vary depending on the payment provider or bank.

8. Change of Design or Colour

Charam Jewellery does not accept returns or exchanges simply because a customer wishes to change the design, style or colour after placing an order.

Please carefully review the product images, description, colour and specifications before completing your purchase.

Slight variations in colour or appearance resulting from photography, lighting or individual screen settings will not be considered product defects.

9. Missing or Incorrect Products

If you receive an incorrect product or an item is missing from your order, please contact us within 24–48 hours of receiving the package with your order number, clear photographs and the complete opening/unboxing video.

Our team will investigate the issue and provide an appropriate resolution after verification.

10. Non-Eligible Returns

Returns, replacements or refunds may not be accepted where:

  • The product has been worn or used after delivery.

  • The product has been altered or modified.

  • The product has been damaged after delivery.

  • The product has been exposed to water, perfume, chemicals or other substances.

  • The product is returned without prior approval.

  • Sufficient photographs or an opening/unboxing video are not provided where required.

  • The return request falls outside the applicable return window.

11. Important Note

Charam Jewellery reserves the right to reject a return, replacement or refund request if the evidence provided does not sufficiently establish that the damage or breakage occurred before or during delivery, or if the request does not meet the conditions of this policy.

We encourage every customer to record a continuous unboxing video when opening their Charam Jewellery package. This helps us verify genuine delivery-related issues and resolve them as quickly as possible.

12. Contact Us

For return, replacement or refund queries, please contact Charam Jewellery using the contact details provided on our website.

Charam Jewellery — Jewellery made to be cherished.

Returns & Refunds