Last Updated: 04-10-2026

At Charam Jewellery, we want your jewellery to reach you safely, securely and on time. We partner with trusted third-party logistics and courier providers to manage the shipping and delivery of your orders.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will process and prepare your order for dispatch.

Orders are generally dispatched within 2-3 business days after order confirmation. Processing times may vary during sales, festive periods, promotions or other high-demand periods.

Once your order has been dispatched, you will receive the relevant shipping and tracking information.

2. Shipping & Delivery

Charam Jewellery uses trusted third-party courier and logistics partners for order transportation and delivery.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.

Estimated delivery timelines will be communicated where applicable, but they are indicative and not guaranteed.

3. Order Tracking

We aim to provide visibility throughout the shipping journey. Once your order has been dispatched, you will receive a tracking link or tracking details where available.

Your shipment may pass through multiple stages, including:

Order Confirmed → Processing → Packed → Dispatched → In Transit → Out for Delivery → Delivered

We will make reasonable efforts to ensure that the shipping status is updated and trackable throughout these stages.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, PIN code and other relevant details.

Charam Jewellery will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you need to change your delivery address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

5. Delayed or Failed Deliveries

While we work with reliable delivery partners, unforeseen circumstances such as adverse weather, transportation disruptions, operational delays, incorrect addresses, public holidays or other events may affect delivery timelines.

If your shipment is delayed, we will use the available tracking information to monitor its progress and assist you wherever possible.

6. Damaged or Incorrect Packages

Please check your package carefully when it arrives.

If you receive a package that appears damaged, tampered with or contains an incorrect product, please contact Charam Jewellery at the earliest opportunity with your order number, photographs/videos of the package and the product received.

Any claims relating to damaged, missing or incorrect products will be handled in accordance with our Return & Refund Policy.

7. Third-Party Delivery Partners

Charam Jewellery relies on third-party logistics and courier providers to transport and deliver orders.

While we carefully select and work with trusted delivery partners, the actual transportation and final delivery of your package are carried out by these third-party providers. Delivery timelines may therefore be affected by circumstances outside Charam Jewellery's direct control.

We will, however, make reasonable efforts to track shipments and coordinate with our delivery partners to help ensure your order reaches you safely.

8. Customer Data & Privacy

Your privacy and the security of your personal information are extremely important to us.

To fulfil and deliver your order, certain information such as your name, delivery address, contact number and other necessary order details may need to be shared with our trusted third-party logistics and courier partners.

Such information will be handled with utmost care and shared only to the extent reasonably necessary to process, ship and deliver your order or provide related customer support.

We expect our service providers to handle customer information responsibly and in accordance with applicable privacy and data protection requirements.

For more information about how Charam Jewellery collects, uses and protects your personal information, please refer to our Privacy Policy.

9. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, promotional offers and other applicable factors.

10. Contact Us

If you have questions regarding your shipment, tracking information or delivery, please contact Charam Jewellery through the contact details provided on our website.

At Charam Jewellery, we are committed to making your shopping experience simple, secure and transparent—from the moment you place your order until it reaches your doorstep.

Shipping Policy